Terms of Service & Fulfillment Policies
Last updated: December 4, 2023
Please read these terms and conditions carefully before using Our Service.
Acceptance of Terms
1.1 Restaurant888 provides its Service (as defined below) to You through its Web site, affiliate or restaurant sites (the "Site"), subject to this Terms of Service agreement ("TOS"). By accepting this TOS or by accessing or using the Service or Site, You acknowledge that you have read, understood, and agree to be bound by this TOS. If You are entering into this TOS on behalf of a company or other legal entity, You represent that You have the authority to bind such entity and its affiliates to these TOS, in which case the terms "You" or "Your" shall refer to such entity and its affiliates. If You do not have such authority, or if You do not agree with these TOS, You must not accept these TOS and may not use the Service.
1.2 Restaurant888 may change this TOS from time to time without prior notice. You can review the most current version of this TOS at any time at https://www.restaurant888.com/Site/Policies The revised terms and conditions will become effective upon posting and if You use the Service after that time, we will treat your use as acceptance of the revised terms and conditions. If any change to this TOS is not acceptable to You, your only remedy is to stop accessing and using the Service.
Description of Service
2.1 The Site is a Web-based solution through which restaurants may provide online ordering for their customers and customers may connect with restaurants to place orders for pickup, dine-in and/or delivery. The "Service" includes (a) the Site, (b) the online ordering system, tools and services provided through the Site and by the Application Programming Interface ("API") made available via the Site, and (c) all software, data, text, images, sounds, video, and content made available through the Site or services, or developed via the API (collectively referred to as the "Content"). Any new features added to or augmenting the Service are also subject to this TOS.
General Conditions / Access and Use of the Service
3.1 Subject to the terms and conditions of this TOS, You may access and use the Service only for Your purposes as contemplated by the Agreement. You shall not (a) license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, time share or otherwise commercially exploit or make the Service available to any third party, other than as expressly permitted by this TOS; (b) use the Service to process data on behalf of any third party, or (c) use the Service in any unlawful manner or in any manner that interferes with or disrupts the integrity or performance of the Service and its components.
3.2 Subject only to the limited right to access and use the Service expressly granted to You under this TOS, all rights, title and interest in and to the Service and its components will remain with and belong exclusively to Restaurant888. You shall not modify, adapt or hack the Service to falsely imply any sponsorship or association with Restaurant888, or otherwise attempt to gain unauthorized access to the Service or its related systems or networks.
3.3 You are solely responsible for all materials, information, data, text, messages or other content that You, or any Authorized User, upload, post, e-mail, transmit, or otherwise make available via the Service. You have the sole responsibility for the accuracy, quality, integrity, legality, reliability, and appropriateness of Your Content. You are responsible for maintaining the confidentiality of Your login and account and are fully responsible for any and all activities that occur under Your login or account.
3.4 You warrant that You own or have sufficient legal right to the intellectual property rights to the content and that the content, including any use thereof by Restaurant888 as described herein, does not violate applicable law or the rights of any third party. You hereby grant Restaurant888, Restaurant888's affiliates and partners a worldwide, irrevocable, royalty-free, nonexclusive, sublicensable right to use, copy, reproduce, create derivative works of, distribute, publicly perform, publicly display, transfer, transmit, distribute, and publish the content and subsequent versions of the content for the purposes of (i) displaying the content on the Internet, (ii) processing the content in connection with providing the Services, and/or (iii) storing or hosting the content in a remote database or on the Site for access. This license will apply to the distribution and the storage of the content in any form, medium, or technology now known or later developed.
3.5 Restaurant888 reserves the right to access any or all of Your accounts for support, maintenance or servicing.
3.6 You understand that the technical processing and transmission of the Service, including Your content or the content of your users / customers, may be transferred unencrypted and involve (a) transmissions over various networks; (b) changes to conform and adapt to technical requirements of connecting networks or devices and (c) transmission to Restaurant888’s third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to operate and maintain the Service.
3.7 You understand and acknowledge that You or Your customer's data, including personal and credit card information, may be provided to you. You agree that it is Your responsibility to properly handle, secure and destroy that data. Restaurant888 shall not be liable to You or any third party for misuse of that data.
3.8 The failure of Restaurant888 to exercise or enforce any right or provision of this Terms of Service shall not be a waiver of that right. You acknowledge that this Terms of Service is a contract between You and Restaurant888, even though it is electronic and is not physically signed by You and Restaurant888, and it governs Your use of the Service and takes the place of any prior agreements between You and Restaurant888.
3.9 Restaurant888 reserves the right to modify or discontinue any service with or without notice to you. Restaurant888 shall not be liable to you or any third party should Restaurant888 exercise its right to modify or discontinue services.
3.10 Unauthorized access to the Site is a breach of this Agreement and a violation of the law. You agree not to access the Site by any means other than through the interface that is provided by Restaurant888 for use in accessing the Site. You agree not to use any automated means, including, without limitation, agents, robots, scripts, or spiders, to access, monitor, or copy any part of the Site, except those automated means that Restaurant888 has approved in advance in writing.
3.11 You may not access the Site or Services for purposes of monitoring its availability, performance, accounts, features or functionality, or for any other benchmarking or competitive purposes.
3.12 Use of the Site is subject to existing laws and legal process. Nothing contained in this Agreement will limit Restaurant888's right to comply with governmental, court, and law-enforcement requests or requirements relating to Your use of the Site, which may include disclosing Your Content to the applicable authorities.
4.1 The Site holds certain content, such as text, graphics, logos, button icons, images, audio clips, data compilations, and software, that is the property of Restaurant888 or its content suppliers and protected by international copyright laws. No license is granted to You to use such copyrighted material in any way.
4.2 Restaurant888 and Restaurant888's various logos used or displayed on the Service are trademarks of Restaurant888 and you may only use these trademarks or logos for promotional purposes to identify yourself as a customer or user of the Restaurant888 products and services, provided You do not attempt to claim ownership of the marks by incorporating any of them within Your names or offerings.
4.3 Restaurant888 reserves the right to use Your company name, logo, content, trademarks and copyrights for the purpose of providing an online (Web), mobile and/or app experience.
Payments and Refunds
5.1 Payments. The Service is made available on a pay-as-you-go basis and is charged at the start of Your elected subscription term (generally monthly).
5.2 Pricing Changes. Prices of all Restaurant888 plans and Services are subject to change upon 30 days notice from Restaurant888.
5.3 Billing, Payment and Receipts. Account is billed monthly. Payment can be made in the form of ACH, check, credit card, or stripe. The account owner will receive receipt upon request for each payment.
5.4 Credit Card Disclaimer. Restaurant888 will make reasonable efforts to maintain the confidentiality of Your credit card data and other personal information ("Sensitive Information") in its possession. Notwithstanding the foregoing, however, Restaurant888 accepts no responsibility and will not be liable for any loss, damage, misuse, or unauthorized access of Your Sensitive Information even if Restaurant888 has been advised of the possibility of such liability.
5.5 Credit Card Privacy. Restaurant888 uses third-party intermediaries to manage credit card processing and these intermediaries may store, retain, or use Your billing information to process Your credit card information. Though Restaurant888 takes every measure to protect our users’ credit card information, should any third party illegally break through our security and access our database, then your or your customer's data may be at risk. In addition, you may receive credit card information along with an order. It is your responsibility to properly handle, secure and destroy that credit card information. In such events, you release Restaurant888 from all liability regarding the use, management and storage of credit card information.
Cancellation and Termination
6.1 Either You or Restaurant888 terminate your account at any time, with or without cause, upon notice.
6.2 You are responsible for properly canceling Your account. The account owner can cancel the account upon settling all outstanding payment. You will lose access to all of Your content, sites and services upon cancellation and we may delete or reuse them at any time. This information cannot be recovered for You once your account is cancelled.
6.3 Restaurant888 reserves the right to (i) modify or discontinue, temporarily or permanently, the Service (or any part thereof) and (ii) refuse any and all current and future use of the Service, suspend or terminate your account (any part thereof) or use of the Service and remove and discard any of Your content in the Service, for any reason, including, if Restaurant888 believes that You have violated these TOS. Restaurant888 will use all reasonable efforts to contact You directly to warn You prior to suspension or termination of Your account. Any suspected fraudulent, abusive, or illegal activity that may be grounds for termination of Your use of Service, may be referred to appropriate law enforcement authorities. Restaurant888 shall not be liable to You or any third party for any modification, suspension or discontinuation of the Service.
7.1 Restaurant is responsible for delivery service. If a delivery order is not deliverd in two hours, customer should contact Restaurant888.com for delivery status and possible refund. Our operators will call restaurant to resolve any conflict.
8.1 No returns.
Disclaimer of Warranties
9.1 THE SERVICE, INCLUDING THE SITE AND CONTENT, AND ALL SERVER AND NETWORK COMPONENTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, TO THE FULLEST EXTENT PERMITTED BY LAW AND Restaurant888 EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. YOU ACKNOWLEDGE THAT Restaurant888 DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE OR VIRUS-FREE AND NO INFORMATION OR ADVICE OBTAINED BY YOU FROM Restaurant888 OR THROUGH THE SERVICE SHALL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THIS TOS.
Limitation of Liability
10.1 UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL THEORY (WHETHER IN CONTRACT, TORT, OR OTHERWISE) SHALL Restaurant888 BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOST SALES OR BUSINESS, LOST DATA OR BUSINESS INTERRUPTION. IN ADDITION, Restaurant888 SHALL NOT BE LIABLE FOR ANY DIRECT DAMAGES, COSTS, LOSSES OR LIABILITIES IN EXCESS OF THE MONTHLY SERVICE FEE PAID OR PAYABLE BY YOU FOR THE ONE MONTH PRECEDING THE TIME OF ANY CLAIM FOR MONETARY DAMAGES OR ONE HUNDRED ($100) U.S. DOLLARS, WHICHEVER IS GREATER. THE PROVISIONS OF THIS SECTION ALLOCATE THE RISKS UNDER THIS TOS BETWEEN THE PARTIES, AND THE PARTIES HAVE RELIED ON THESE LIMITATIONS IN DETERMINING WHETHER TO ENTER INTO THIS AGREEMENT.
10.2 SOME STATES DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES OR LIMITATION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, WHICH MEANS THAT SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. IN THESE STATES, Restaurant888’S LIABILITY WILL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
10.3 YOU AND COMPANY AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICE MUST COMMENCE WITHIN SIXTY (60) DAYS AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.
10.4 BY USING THE SITE, YOU ACKNOWLEDGE THAT Restaurant888 AND ITS RESTAURANTS ARE INDEPENDENT AND THAT Restaurant888 MAKES NO REPRESENTATION AND/OR WARRRANTY IN REGARDS TO THE QUALITY OF ANY EXPERIENCE YOU MIGHT HAVE AT ANY OF ITS RESTAURANTS. TO THAT END, YOU AGREE TO INDEMNIFY AND HOLD Restaurant888 HARMLESS FROM ANY AND ALL LIABILITY ARISING OUT OF OR RELATED TO YOUR EXPERIENCE WITH Restaurant888’S RESTAURANTS.
11.1 Restaurant888 may assign or transfer this TOS, in whole or in part, without restriction.
No Duty to Back-Up
12.1 The Service is not designed or intended to be used as a disaster recovery facility or as an emergency data storage facility. You should not rely on the Service as your only storage facility. It is your sole responsibility to back up any data submitted or otherwise used with respect to the Service. To that end, you expressly acknowledge that agree that Restaurant888 is not responsible for any loss of data you provide through the course of using the Service and you further agree that you will not hold Restaurant888 liable for any loss of data which may occur.
Third Party Sites
13.1 The Service may link to other sites on the Internet and/or otherwise include references to content provided by third parties including, but not limited to third party Web sites and third party advertisements ("Third Party Content"). The linking to any Third Party Content is provided merely as a convenience and should not be considered as an endorsement of the Third Party Content by Restaurant888. Restaurant888 is not in a position to evaluate the decency, truthfulness, and/or accuracy of any Third Party Content and your reliance on any Third Party Content is done so at your own risk. Moreover, any and all communications, transactions, and other interactions between you and any third party are the responsibility of you and the third party and Restaurant888 shall have no obligation or responsibility of any such communications, transactions, and interactions.
Procedure for Making Claims of Copyright Infringement
14.1 If you believe that your copyrightable work of authorship is being infringed upon by Restaurant888, please e-mail the following information to firstname.lastname@example.org: (i) a description of the copyrighted work that you claim has been infringed upon; (ii) a description of where the material that you claim is infringing is located on the site; (iii) your address, telephone number, and e-mail address; (iv) a statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (v) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
Ability to Accept Terms of Service
15.1 You represent and warrant that: (i) you are over the age of thirteen (13); and (ii) are fully able and competent to accept this TOS. For the avoidance of doubt, if you are under the age of thirteen (13), please do not use the Web site.
Communications and Content
16.1 Restaurant888 shall be free to reproduce, use, disclose, and distribute any and all content produced and communication conducted with us through the Service and Site including but not limited to Web pages, menus, designs, feedback, questions, comments, suggestions and the like (the "Communications and Content"). You shall have no right of confidentiality in the Communications and Content and Restaurant888 shall have no obligation to protect the Communications and Content from disclosure. We shall be free to use any ideas, concepts, know-how, content or techniques contained in the Communications and Content for any purpose whatsoever, including but not limited to the development, production and marketing of products and services that incorporate such information.
17.1 YOU AGREE TO INDEMNIFY, DEFEND AND HOLD Restaurant888 AND ITS PARTNERS (INCLUDING ALL OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS AND AGENTS OF THE FOREGOING) HARMLESS FROM AND AGAINST ANY AND ALL CLAIMS, DEMANDS, CAUSES OF ACTION, DAMAGES, LIABILITIES, LOSSES, COSTS AND EXPENSES, INCLUDING ATTORNEYS' FEES (COLLECTIVELY, THE "CLAIMS"), ARISING OUT OF, INCIDENT TO, OR RESULTING DIRECTLY OR INDIRECTLY FROM YOUR USE OF THE SERVICES, YOUR CONTENT, OR BREACH OF THIS AGREEMENT.
18.1 All of the information that Restaurant888 collects from You, such as registration and credit card information, is subject to applicable privacy laws. Restaurant888 will not use private user information collected from You for any use not connected to providing Services under this Agreement. Restaurant888 will take all reasonable measures to protect personal information and will not disclose any personal information to unnecessary third-parties. You agree to bear all risks of loss associated with disclosing such information and agree to waive any and all claims of loss as against Restaurant888.
18.2 Collecting and Using Your Personal Data
While using Our Service, We may ask You to provide Us with certain identifiable information that can be used to contact or identify You. Identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Usage Data
When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
18.3 The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
- For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
- To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
- To provide You with news, special offers and general information about other menu items, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
- To manage Your requests: To attend and manage Your requests to Us.
- To send Message to your phone number with the order details.
- To send email to you with the order details.
- With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You.
- For Business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of our business to another company.
- With Business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
- With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside. If You interact with other users or register through a Third-Party Social Media Service, Your contacts on the Third-Party Social Media Service may see Your name, profile, pictures and description of Your activity. Similarly, other users will be able to view descriptions of Your activity, communicate with You and view Your profile.
- With carriers: We may send your phone number to the carrier as we may send text messages containing order information to your phone. We will first inquire if you agree to Opt-in message service.
19.1 The Site features trademarks, service marks, and logos that are the property of Restaurant888 and/or its affiliates, suppliers, partners and licensors. The Site also may include trademarks, service marks or logos of other third parties. All of these trademarks, service marks and logos are the property of their respective owners, and You agree not to use them in any manner without the prior written permission of the applicable owner.
19.2 Restaurant888 may be required by state or federal law to notify You of certain events. You hereby acknowledge and consent that such notices will be effective upon Restaurant888's posting them on the Site or delivering them to You through e-mail. You may update Your e-mail address by visiting the Services where You have provided contact information. If You do not provide Restaurant888 with accurate information, Restaurant888 cannot be held liable if Restaurant888 fails to notify You.
19.3 Restaurant888's failure to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. This Agreement and Your right to use the Services may not be assigned by You without the prior written approval of Restaurant888.
19.4 This Agreement constitutes the entire agreement between You and Restaurant888 and governs Your use of the Site and Services, superseding any prior agreements that You may have with Restaurant888. Any additional or different terms in Your ordering documentation such as purchase orders are hereby deemed to be material alterations and notice of objection to, and rejection of, them is hereby given.
Errors and Omissions
20.1 The Site may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability applicable to certain products or services offered by Restaurant888. Restaurant888 shall not assume responsibility or liability for any such inaccuracies, errors or omissions, and shall have no obligation to honor reservations or information affected by such inaccuracies. Restaurant888 reserves the right to make changes, corrections, cancellations and/or improvements to any information contained on the Site, and to the products and programs described in such information, at any time without notice, including after confirmation of a transaction.
21.1 In the event that Restaurant888 is unable to perform any of its obligations under this Agreement or You are unable to enjoy any of its benefits because of natural disaster, terrorism, fire, explosion, power blackout, earthquake, flood, the elements, strike, embargo, labor disputes, acts of civil or military authority, war, acts of God, acts or omissions of carriers or suppliers, acts of regulatory or governmental agencies, actions or decrees of governmental bodies or communication line failure or other causes beyond our reasonable control (a "Force Majeure Event") Restaurant888 shall immediately give notice to You, if practicable, and shall take reasonable measures to resume performance. Upon receipt of such notice, all obligations under this Agreement shall be immediately suspended indefinitely. Severability
21.2 If any provision of this Agreement is held to be invalid, illegal, or unenforceable for any reason, such invalidity, illegality or unenforceability shall not affect any other provisions of this Agreement, and this Agreement shall be construed as if such invalid, illegal or unenforceable provision had not been contained herein.