OPEN 6 DAYS A WEEKMonday ClosedTuesday - Thursday : 10:30am - 9.30pmFriday - Saturday: 10:30am - 10:00pmSunday: 11:00am - 10:00pm
TERRIBLE CUSTOMER SERVICE. First time I have ever had to call about an order. The person who called me back started out by yelling at me. Been eating here for years. NOW IM DONE WITH THEM. DONE!!
I ordered 75 dollars of food an all the rice was hard an they refused to give me a refund I will be calling corporate an as well as I will be there tomorrow to get my refund because this is ridiculous I always order from here an I never have a problem but today it is
I specifically asked for no sauces and utensils because I didn’t need them. They were in the take-out bag.
Please, if you ask for special instructions for online ordering, then honor them.
It costs you money and environment.
We really like your food and want to support a neighborhood business.
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DO NOT USE ANY APP OR WEBSITE TO ORDER FROM HERE!! They all have different rules, and the restaurant will not make the error right or accept responsibility. I ordered $34, which should get me free wonton. There is no way to click the coupon, no code to add, and no where does it request code. I was supposed to psychically know to write a note. Where? who knows.
I don't understand what the "extended order" section of your menu means. If I order the Chicken Lo Mein do I have to add the $1.oo Lo Mein from the extended order section or does that already come with it? I tried to call and ask but it was not explained. Just was told to put it in the notes section. I dont see steamed white rice as an option either. I really don't want to call again to try to figure this out.
Don't order from here, terrible customer service.
We called, a guy answered and he refused to take order on the phone, sent us to a website that does not work at all. Called for help and he refused to help and was very rude. Bad customer service will never order from here again.
NEVER ORDER FROM HERE> The person answering the phone was impatient and hung up on me 3 times. I have a disability and I use a service to make my calls, the staff refused to listen to my interpreter and hung up on me while I was ordering when I had just completed my order. I tried calling back and they refused to answer the phone. The man discriminated against me and my special needs, was rude to my interpreter, and verbally attacked us. Dont order from here.
Never Again. I am quarenteening and the driver could not find the main door which is Huge Door in at the address given along with detailed instructions. Payment is diputed and you willlnever be called again
Your order taker is rude. The customer is never right at your store. You don't honor your discount coupons even though they don't expire. I will tell my friends and post this often on the internet.
I am a front line covid working nurse in twin cities Minnesota. I am reaching out for donations of meals/food for our front line healthcare workers, working on the covid units. A feeling of isolation on those units is common but when coming out of donning a nice meal or snack a much appreciated. If so inclined to donate please let me know
You have a very nice web-page, easy to use, very functional and a great menu.
I will be placing orders for both pickup and delivery but your open hours and hours of delivery were not on your website. You did show a gadget for hours but there was no active link to it on your site.
I know hours of operation may vary now with COVID-19 and you may not be able to have that information on your website. Your web-page is excellent and the hours would be the only thing that you may consider or want to add. I suppose with our first order you may also provide hour information on paper menu with the delivery. Otherwise we can just inquire calling you and learn your hours that way. Any feedback would be appreciated. I will be making regular orders from your terrific menu. Thank You
This place has gone so bad.
Our order was taking forever, called after 60 min they said driver just left.
Called 30 min later and they said someone cancelled my order.
Nobody could explain.
Sad I will have to find a new place after 10 years of loyalty.
My mom order delivery from you we were all here heard her say roast pork Mai fun we tried to call you to tell you you delivered Shrip I Am Severely Allergic to Shrimp All I did was open it and now I'm having breathing issues not only that but you hung up on my mom
We are calling the BBB on you for your rude attitude and if I go to the hospital because of your mistake I will come back and she you.
Also you get a very bad review on your service and food .
Hi, We LOVE the food from New Asia and have been ordering for many years and actually just ordered tonight. Nothing bad to say about the food at all and the prices and portions are great, but I do get frustrated about the online ordering and the occasional omissions. For example, tonight, and to be honest, the last three times I have ordered the Curry chicken, it has not come with the white rice. Tonight, I even put "Please remember to include the white rice with the curry chicken" in the comments section. You also often forget the egg roll with the dinner combos. The times we've called about it, the restaurant has responded positively and sent out another driver with the missing items, but by that time, the family who got their items is already done eating and the other items are cold. Is there any way you can make that easier or better so that it doesn't get overlooked? Just about the only non-great thing I can say about this place. Thank you.
I'm pretty sure we ordered the beef lomein yet got chicken chowmein. We always make same order plus or minus one 1 person.
Who ever is answering the phone sounds like they are high or drunk! Only reason why i keep ordering from here is because the food is bomb! Y'all get someone who knows how to answer the customers needs and wants! and not make excuses on why the driver is now over 32 minutes behind the order!
What are your hours of operation? Do you have appetitizers and soups on your menu?
I wanted to know if you guys had catering prices